The Pool Operators Club®
Perfect Pool Water, Efficient Operation, Full Compliance
We serve our members with expert consultancy, technical support, learning resources, and peer community – all in one place.
Member Review
Pool Transformation...
For the last few years, the stress of keeping our pool operational had begun to mount, and I had considered whether it was time to close the business. I just wanted to message to say a big ‘Thank You’ for all your support and advice over the last year with our swimming pool and filter. The changes have transformed the pool and taken a huge weight off my shoulders. I am so grateful for all the information that you have shared with us. 😊
⭐⭐⭐⭐⭐ Kirsty Johnson, Aquakidz
Our clients include....
There’s too much riding on your pool to leave its health to chance.
For smaller operators especially, running a safe, compliant, and efficient pool can be challenging:
Business pressures leave limited time to deal with the technical issues
Don't have the back-office or technical support to assist you with compliance
Difficulty balancing pool water quality and operating costs
Problems occur too frequently, causing business disruption
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Accessing independent expert advice can be slow and expensive
The Pool Operators Club®
Real solutions — from professionals who understand pool operations inside out.
Leading The Pool Operators Club (POC), Andrew Gaffey, Martyn Hardy, and Robbie Phillips bring over 130 years of combined experience across the industry. Their expertise spans local authority pool management, water treatment engineering, swim school design and development, health & safety consulting, and solving complex water chemistry and microbiological issues.
"Our knowledge and experience places us in a unique position to help you overcome your operational challenges and deliver a safe, reliable, efficient, and welcoming pool — benefiting your business and your customers."
Why work with us?
Stay on top of your compliance
We can help you identify and resolve compliance gaps, assist with risk assessments, and advise on developing or revising your PSOP. We can also provide site-specific and certified PPO training to help fill any skill gaps. Our team has worked hands-on in pool operations for decades. We bring experience and practical, tested solutions that will provide you with peace of mind.
Tailored support, when you need it
No two pools are the same — and neither are some of the problems that can arise. Rest assured, we've dealt with a great many of them before! That’s why we provide fast, personalised advice and support when you need it. From one-off troubleshooting advice to more detailed consultancy, we can help you make confident decisions that will deliver the best outcome for your pool.
Information and advice, all in one place.
Finding information, and searching for answers and advice from all the industry sources can be time-consuming. The Pool Operators Club® brings everything together in one place so that you can find help and advice quickly: expert consultancy, technical guidance, video learning resources, and a supportive peer community forum. It’s a complete support system for pool professionals — giving you access to the right help, right when you need it.
Advance your knowledge & skills, any time, at your own pace!
Say goodbye to indecision and guesswork!
Build your pool-ops knowledge and confidence with our ever-growing library of on-demand video learning and live Q&A webinars, included in your membership. With your enhanced knowledge, you'll be able to find new ways to optimise your pool plant and water treatment and reduce your operating costs. Our expert-led webinars and videos make sometimes complex topics easy to understand.
What are the next steps?
Ready to take action and get results?
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Click the button below to select your preferred membership option.
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Once you complete your member details and payment, you'll have instant access to The Pool Operators Club® resources, and our Community page - don't forget to say Hi!
Enjoy your membership - you’ll feel more in control, less stressed, and always backed up—like having a pool pro on call.
Client Reviews
J. Rigby, University of Salford
The Best Training
I must say, that was the best Pool Plant Operations course I’ve been on in the past 15 years. You made it a lot more interesting and detailed, so thank you for that!
⭐⭐⭐⭐⭐
Martine Branford, Aberaeron Pool
Everything Works Perfectly
Thank you for all your help with the plant refurbishment specification. Everything works perfectly and the water has been crystal clear ever since. I have been able to train up my colleague in the plant room and go away on holiday without worrying! She and I love being in the plant room now. The filter specifications you recommended work great and backwashing takes half the time it used to. Thanks again!
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Keep me in touch!
Get expert tips, industry developments & POC membership offers. We'll never share your information with anyone else.
FAQs
You've got questions. We've got answers.
Will membership pay for itself?
Probably many times over! Reduced pool closures, better water treatment efficiency, reduced costs in avoiding or resolving problems - these are a few of the benefits our members can experience.
Is there a discount available for multiple members at a single facility?
Yes. Once you have signed up as a member, email us to receive a 40% discount code for your additional staff members. This discount only applies to members at a single site address. For multiple members at different sites, please use our 'Group' membership option.
Do you provide a money-back gaurantee?
Sure! We offer a 7-day no-quibble money-back guarantee if membership is just not for you. Just email us within 7 days of your payment date and we'll refund your payment. Refund of a payment made by credit/debit card may take up to 10 business days to appear in your account.
Can I speak to someone about memberships or the services you provide?
Of course. You can call us on +44 (0)1254 476946 9am-5pm Monday to Friday, or drop us an email at contact@pooloperators.club with the best time to call you back.
Can I get help specific to my pool?
Yes. You can email us with your request, arrange a call-back, or, for example, share a photo, video or water‑test result in the community forum and get an answer within 24 h.”
Can I get unlimited help, or do you have a fair use policy?
Fair Use Policy: We aim to support all our members fairly and as far as reasonably possible. Requests for help needing extensive consultation time, in-depth research, or on-site services/visits may be quoted separately at a specially discounted members’ rate. Details are available from us upon request.
Ready to get started?
Join us, we're ready to help!