Member review:
Pool Transformation...
For the last few years, the stress of keeping our pool operational had begun to mount, and I had considered whether it was time to close the business. I just wanted to message to say a big ‘Thank You’ for all your support and advice over the last year with our swimming pool and filter. The changes have transformed the pool and taken a huge weight off my shoulders. I am so grateful for all the information that you have shared with us. 😊
⭐⭐⭐⭐⭐ Kirsty Johnson, Aquakidz
Running a safe, compliant, and efficient pool is no small task—especially for smaller operators.
Business or staffing pressures limit your time to deal with the technical issues
Don't have the back-office or technical support to assist with health & safety compliance
Balancing pool water quality, operating and maintenance costs is a challenge
Problems occur too frequently, causing costly business disruption and unhappy customers
Access to independent expert advice can be slow to source and expensive
The Pool Operators Club®
Leading The Pool Operators Club (POC), Andrew Gaffey, Martyn Hardy, and Robbie Phillips bring over 130 years of combined experience across the industry. Their expertise spans local authority pool management, water treatment engineering, swim school design and development, health & safety consulting, Pool Plant training, and solving water chemistry and microbiological issues.
"We offer our knowledge and experience to help you overcome your operational challenges and deliver a safe, reliable, efficient, and welcoming pool — benefiting your business and your customers."
We’ll help you identify and close any compliance gaps, support your risk assessments, and offer guidance and advice on updating or creating your Pool Safety Operating Procedures. We can also deliver practical, site-specific training and certified Pool Plant Operator courses to strengthen your team’s skills where it matters most.
Tracking down reliable advice and guidance across different sources takes precious time. The Pool Operators Club® brings it all under one roof—expert advice, technical support, video learning, and a peer-to-peer community forum. It’s a ready-to-go support system designed for commercial pool operators, giving you fast access to the right help, exactly when you need it.
Grow your knowledge and confidence with our expanding library of on-demand training videos and live Q&A webinars, included in your membership. With a better understanding of pool plant operation and water treatment, you’ll be able to identify new ways to optimise performance and cut running costs. Our clear, practical content breaks down sometimes complex topics into easy-to-understand insights you can apply straight away.
Joins us, we're ready to help!
Thank you for all your help with the plant refurbishment specification. Everything works perfectly and the water has been crystal clear ever since. I have been able to train up my colleague in the plant room and go away on holiday without worrying! The filter specifications you recommended work great and backwashing takes half the time it used to. Thanks again!
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I must say, that was the best Pool Plant Operations course I’ve been on in the past 15 years. You made it a lot more interesting and detailed, so thank you for that!
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A big thank you for a great few days of on-site Pool Plant Operator training. Some complicated subject matter explained simply and effectively to a group of learners of all abilities and experiences on our site. A first-class delivery from an experienced and friendly trainer who was able to answer any question we threw at him thanks to his years of experience.
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Our clients include
The Pool Operators Video Vault - members have free access to an ever-expanding library of educational videos on a wide range of pool operations and water treatment related subjects.
Tailored Advice & Support - members can request help via email and request a call-back, or via the Community page or web-chat.
Members Q&A Webinars - Join our regular Q&A sessions to get answers to your specific questions and explore popular topics in depth. Advice from guest experts on a wide range of topics.
POC Community Forum - a dedicated members-only space to connect with your peers, ask questions, share knowledge and experiences, and receive feedback.
Discounted Services - access bespoke, in-depth consultation services, on-site services and assistance, training and Pool Plant Operators courses at specially discounted member rates.
Pool Industry Updates - we'll keep you informed of important pool industry news, best practice and compliance updates
You've got questions. We've got answers.
Probably many times over! Reduced pool closures, better water treatment efficiency, reduced costs in avoiding or resolving problems - these are a few of the benefits our members can experience.
Yes. Once you have signed up as a member, email us to receive a 40% discount code for your additional staff members. This discount only applies to members at a single site address. For multiple members at different sites, please use our 'Group' membership option.
Sure! We offer a 7-day no-quibble money-back guarantee if membership is just not for you. Just email us within 7 days of your payment date and we'll refund your payment. Refund of a payment made by credit/debit card may take up to 10 business days to appear in your account.
Of course. You can call us on +44 (0)1254 476946 9am-5pm Monday to Friday, or drop us an email at contact@pooloperators.club with the best time to call you back.
Yes. You can email us with your request, arrange a call-back, or, for example, share a photo, video or water‑test result in the community forum and get an answer within 24 h.”
Fair Use Policy: We aim to support all our members fairly and as far as reasonably possible. Requests for help needing extensive consultation time, in-depth research, or on-site services/visits may be quoted separately at a specially discounted members’ rate. Details are available from us upon request.
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