Expert pool management, water treatment, compliance and plant-room support through one affordable membership
Running a commercial swimming pool safely and efficiently is genuinely complex. Pool water quality, microbiological risks, COSHH compliance, pool chemical safety, plant room faults, health & safety — it all demands expert knowledge that most operators simply don't have in-house. The Pool Operators Club gives you direct access to over 130 years of combined industry expertise, whenever you need it, at a cost that makes traditional consultancy retainers look eye-watering.
Expert technical support and consultancy by phone & email
Practical help & video learning resources
Members Q&A webinars
Members-only community for peer-to-peer networking and discussion
Practical expert support for the people responsible for keeping commercial pools safe, compliant, efficient and running smoothly.
Swimming Pool Managers & Plant Operators
Swim School Owners
Schools & Independent Education Facilities
Hotels, Destination Spas, Leisure Clubs & Holiday Parks
Facilities Management and Maintenance Teams
Pool Transformation...
For the last few years, the stress of keeping our pool operational had begun to mount, and I had considered whether it was time to close the business. I just wanted to message to say a big ‘Thank You’ for all your support and advice over the last year with our swimming pool and filter. The changes have transformed the pool and taken a huge weight off my shoulders. I am so grateful for all the information that you have shared with us. 😊
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Commercial pool operators and owners face pressures that don't come with a manual. Sound familiar?
Pool water quality issues that keep coming back, like cloudy water, combined chlorine, chemical imbalances, or microbiological problems. These can put swimmers at risk and lead to costly closures
COSHH compliance gaps — handling pool chemicals has clear legal duties. Without in-house expertise, it is easy to fall short
Pool chemical safety concerns — storing, dosing and managing chemicals correctly demands up-to-date knowledge of risk assessments and safe systems of work
Health & safety compliance that's hard to keep on top of — from Pool Safety Operating Procedures to risk assessments and staff training
Plant room or equipment issues can be slow and expensive to diagnose without the right technical knowledge
No easy access to independent pool management consultants — specialist advice is often hard to find, slow to arrive, and costly to retain
The Pool Operators Club® was built precisely to fix this. Think of us as your pool management consultants on speed-dial — experienced, independent, and a fraction of the cost of traditional consultancy.
The Pool Operators Club®
Leading The Pool Operators Club (POC), Andrew Gaffey, Martyn Hardy, and Robbie Phillips bring over 130 years of combined experience across the industry. Their expertise spans local authority pool management, water treatment engineering, swim school design and development, health & safety consulting, pool plant operator training, and solving complex water chemistry and microbiological issues.
"Our members get the kind of expert pool management and technical support that was previously only available to large leisure operators with big consultancy budgets. We've levelled the playing field."
Our expertise covers every aspect of commercial swimming pool operation and management: Whatever the challenge your pool faces, we've almost certainly seen it — and solved it.
Poor pool water quality is one of the most common — and most damaging — problems a commercial pool can face. Whether you're dealing with persistent water clarity issues, chemical imbalances, or pool water microbiological problems such as elevated bacteria counts, biofilm, Pseudomonas, or algae outbreaks, our experts can help you diagnose the root cause and get your pool back to safe, compliant operation quickly. Members get direct access to the technical advice they need to get their pool back on track quickly.
Pool chemicals require careful management, and operators have clear duties under COSHH and health and safety legislation. Members can get practical advice on pool chemical risk assessments, safe chemical delivery and storage, dosing-system safety, PPE, staff procedures and measures designed to prevent accidental mixing of chlorine and acid. We can also help you review existing procedures and identify gaps before they result in an incident.
From Pool Safety Operating Procedures (PSOPs) and risk assessments to pool hire policies, staff training, and general pool management queries, our team provides the breadth of support you'd expect from retained pool management consultants. We help you identify compliance gaps before they become problems, advise on best practice, and ensure your operation meets the standards expected by regulators, insurers, and your customers.
Plant room faults, filtration problems, heating inefficiencies, chemical dosing issues — technical problems rarely happen at convenient times. Members can reach out for expert, independent technical advice by email, call-back request, or via our community forum, getting experienced eyes on the problem quickly. Our pool plant specialists have decades of hands-on experience with local authority, hotel, and school pools, as well as leisure facilities of all sizes.
Joins us - we're ready to help!
Traditional commercial pool consultants typically operate on day rates or retainer arrangements that put their services out of reach for many smaller pool operators and owners. A single site visit from a specialist consultant, or your service company, can cost hundreds of pounds. An ongoing retainer with traditional consulting firms? Thousands per year.
Pool Operators Club® membership gives you access to a depth of expertise — across pool water quality, compliance, pool chemical safety, microbiological risk, plant room issues, health & safety, and pool management — for a straightforward annual fee. Most members recoup their membership cost many times over from just one piece of advice that prevents a pool closure, avoids a compliance issue, or improves pool plant efficiency.
Thank you for all your help with the plant refurbishment specification. Everything works perfectly and the water has been crystal clear ever since. I have been able to train up my colleague in the plant room and go away on holiday without worrying! The filter specifications you recommended work great and backwashing takes half the time it used to. Thanks again!
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I must say, that was the best Pool Plant Operations course I’ve been on in the past 15 years. You made it a lot more interesting and detailed, so thank you for that!
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A big thank you for a great few days of on-site Pool Plant Operator training. Some complicated subject matter explained simply and effectively to a group of learners of all abilities and experiences on our site. A first-class delivery from an experienced and friendly trainer who was able to answer any question we threw at him thanks to his years of experience.
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Our clients include
Direct Access to Pool Consultants— ask questions, get expert answers. Submit queries by email, request a call-back, or post in the community forum. Covering pool water quality, pool water microbiological problems, pool chemical safety, plant room issues, health & safety, and general pool operations management.
The Pool Operators Video Vault — an ever-growing library of on-demand educational videos covering pool water treatment, plant room operation, compliance, chemical safety, water testing and more. Included free with membership.
Members-Only Q&A Webinars — regular live sessions with our expert team and guest specialists. Bring your specific pool management questions and get clear, practical answers.
POC Community Forum — connect with fellow operators and share experiences. You can also post questions, photos or water test results, and get feedback from our expert team.
Pool Industry Updates — stay informed on changes to best practice, legislation, and compliance requirements affecting commercial pool operators.
Discounted Bespoke Services — when your situation calls for much deeper support, members receive preferential rates on in-depth consultations, site visits, Pool Plant Operator training courses, and other specialist services.
Find out how membership works, what support is included and whether it’s right for your facility.
Probably many times over! Reduced pool closures, better water treatment efficiency, reduced costs in avoiding problems, or resolving them quickly - these are a few of the benefits our members can experience.
No, if you pay your subscription using our on-line payment methods, the cost of your subscription will remain the same for the life of your membership. If you cancel your subscription and then re-join at a later date, your new subscription will be charged at the advertised membership price at that time.
Yes. Once you have signed up as a member, email us to receive a 40% discount code for your additional staff members. This discount only applies to members at a single site address. For multiple members at different sites, please use our 'Group' membership option.
Sure! We offer a 7-day no-quibble money-back guarantee if membership is just not for you. Just email us within 7 days of your payment date and we'll refund your payment. Refund of a payment made by credit/debit card may take up to 10 business days to appear in your account.
Of course. You can call us on +44 (0)1254 476946 9am-5pm Monday to Friday, or drop us an email at contact@pooloperators.club with the best time to call you back.
Yes. You can email us privately with your request, arrange a call-back, or, for example, share a photo, video or water‑test result in the community forum and get an answer within hours. Where appropriate, we encourage members to share their challenges and solutions on our members community pages so that other members can learn and benefit too.
Fair Use Policy: We aim to support all our members fairly and as far as reasonably possible. Requests for help needing extensive consultation time, in-depth research, or on-site services/visits may be quoted separately at a specially discounted members’ rate. Details are available from us upon request.
We can help with the full range of pool water quality issues — including chemical imbalances, persistent cloudiness, disinfection by-product problems (chloramines/combined chlorine), pool water microbiological problems including elevated bacteria counts, algae, and biofilm, as well as filtration and circulation issues contributing to poor water quality. Our technical team has resolved hundreds of water quality challenges across all pool types.
Absolutely. Although we serve all types of commercial pool operators, The Pool Operators Club exists specifically to give smaller operators access to the kind of expert pool management support that larger leisure operators take for granted. Whether you run a hotel pool, a swim school, a school pool, a private members' pool, or a public facility — if you operate a commercial pool, membership was built for you.
Yes. In fact, Pool Operators Club membership can work very well alongside an existing maintenance contractor.
Your contractor may be excellent at routine servicing, repairs and planned maintenance, but they may not always have the time or specialist experience to investigate persistent water quality issues, review operating procedures, assess chemical safety, optimise filtration or identify the root cause of recurring problems.
Pool Operators Club gives you access to independent, specialist advice when you need a second opinion, deeper technical support or help making informed decisions about your pool. We are there to complement your existing contractor, not replace them.
Yes. We can provide pool-specific guidance on COSHH, chemical storage, chemical handling, dosing systems, risk controls and safe operating procedures. This can be especially useful where general COSHH consultants may not fully understand commercial swimming pool plant rooms.
We use Stripe to collect payments. All major credit/debit cards are accepted, plus Apple Pay and Google pay. Clients who wish to pay by pro-forma invoice/bank transfer - please contact us for details.
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